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Security information for Swiss Life customers

The security of your data is very important to us.

At Swiss Life, the confidential treatment of customer data is central to our operations, and we accordingly give the security of such information top priority, protecting our systems and the customer data they manage with cutting-edge security measures.

The controls deployed by Swiss Life are restricted to its own systems and do not extend to our customers’ devices. You are ultimately responsible for the security of your device (e.g. with the use of active and up-to-date anti-virus protection). For this reason, you the end user play an important role in dealing with such risks as virus attacks via y e-mails or websites, unauthorised access to your PC/Notebook and inducement to confide information (so-called phishing).  

What will Swiss Life never do when contacting you (e.g. by telephone or e-mail)?

Swiss Life periodically contacts its customers by various means, including e-mail, the post and telephone.

Swiss Life will never do the following when making such contact:

  • Request that you reveal your access data (login information/passwords) for online systems or for your private work stations.

  • Request by telephone that you reveal personal information (e.g. health data, current salary, your customer relationship with Swiss Life, details of insurance policies and their expiry date/capital, banking arrangements) without first obtaining your personal agreement.

If you have any doubts or suspicions concerning a telephone contact, explain to the caller that you do not wish to provide any information and that you will contact your Swiss Life customer advisor directly.

It is important to know that we only exchange business information by e-mail if we have first agreed such a process.

Note the following security points when visiting a Swiss Life internet site:

  • Always enter the official address (URL) of the Swiss Life website or ensure that you have landed on the official Swiss Life site when you visit Swiss Life on the internet (the name of the site must recognisably contain the element swisslife.com or swisslife.ch).

  • When registering with login and password on a Swiss Life website, the letter “s” must come directly after the “http”. You should also look for the closed lock symbol, which indicates that the website and your connection are encrypted.

  • Access to your personal information on a Swiss Life portal always requires the entry of your login, password and, if agreed, a numerical code, which you will have received from Swiss Life upon registration.

If you are uncertain or have already become suspicious, report potentially fraudulent activities to us

Swiss Life takes very seriously all indications of suspect or fraudulent activity, including internet fraud and identity theft, which may also involve the unauthorised use of the Swiss Life logo.

If you are confronted with potentially fraudulent activities involving an alleged Swiss Life company, product or employee (e.g. non-existent Swiss Life companies or investment fraud), please report them to the following e-mail address: datenschutz@swisslife.ch

Would you like to know more about malware or other fraudulent activities?

The internet sites listed below offer plenty of useful of information, which may help you avoid the pitfalls of fraudulent activities by third parties:

MELANI – Reporting and Analysis Centre for Information Assurance of the Swiss Federal Administration

Surfing the internet safely

How do I recognise a phishing website?

Test your phishing know-how 

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